Shipping Policy

Order Processing & Fitment Quality Check

Every replacement part undergoes a strict 100% Fitment & Quality Check before dispatch. Our technical team verifies dimensions, surface finish, and material integrity against OEM specifications to ensure a zero-defect, plug-and-play installation upon arrival.

• • Order Processing Time: 1–2 business days (Monday – Friday).
• • Orders placed on weekends or official holidays will be processed on the following business day.

Shipping Rates & Delivery Estimates

We provide 100% Free Standard Shipping on all US orders with no minimum purchase requirement and no hidden handling fees.

• • Final Delivery Partner: Orders are delivered directly to your door by USPS, UPS, or FedEx with full end-to-end tracking.
• • Delivery Address Note: Please ensure your shipping address, including apartment/suite numbers, is complete and accurate. We are not responsible for packages delayed or returned due to incomplete addresses.

Physical Street Address Requirement (No P.O. Boxes / APO / FPO)

To ensure reliable delivery with full end-to-end tracking, we only ship to physical street addresses within the continental United States, Alaska, and Hawaii.

• • P.O. Boxes: We cannot deliver to P.O. Boxes. Our checkout automatically blocks P.O. Box street addresses — please enter a physical home or business address.
• • APO / FPO / DPO Military Addresses: Military addresses are not supported and are blocked at checkout, because the couriers we use cannot deliver to them.

Live Order Tracking

As soon as your order is packaged and dispatched, an automated shipping confirmation email containing your live tracking number will be sent to you.

• • You can track your package directly through the carrier's portal or via our Track Order page using your order number and email address.

Note: Tracking details may take 24–48 hours to update in the carrier system after dispatch.

Damaged, Missing, or Stolen Packages

• • Damaged or Missing Items upon Arrival: If your package arrives physically damaged or with missing components, please contact us within 7 days of delivery at [email protected]. Please include your order number along with clear photos of the damaged box and parts. We will issue a free priority replacement immediately.
• • Packages Marked as "Delivered" but Missing: If carrier tracking status indicates "Delivered" but you have not received your package:
  1. Verify your shipping address on the order confirmation.
  2. Check around your delivery location, porch, or with neighbors/building management.
  3. Contact your local postal carrier.

PartFixLab is not directly responsible for packages stolen post-delivery (porch theft) or lost due to incorrect address submission. However, our team will gladly assist you in filing an official trace/claim with the carrier.

International Fulfillment

We currently fulfill orders exclusively to US physical addresses. International shipping options are currently disabled at checkout. If you require overseas delivery, please contact our support team at [email protected] for custom freight quotes.

Contact Information

If you have any questions regarding your shipment or need assistance tracking an existing order:

• • Email: [email protected]
• • Help Desk: https://partfixlab.com/contact