Policies
Privacy Policy
Last updated: August 24, 2026
1. Information We Collect
We collect personal information that you provide directly to us, as well as data collected automatically when you browse or interact with PartFixLab ("the Site").
- β’ Direct Information: When you place an order, create an account, or contact support, we collect your name, email address, shipping and billing address, phone number, and order details. Payment transactions are processed through encrypted, PCI-compliant payment gateways; we do not store full credit card numbers on our servers.
- β’ Automated Device & Usage Data: Through cookies, web beacons, and pixels, we automatically collect technical data, including your IP address, browser type, device information, operating system, pages viewed, time spent on pages, and referring URLs.
2. How We Use Your Information
We use the collected information for legitimate business purposes, including:
- β’ Fulfilling Orders: Processing transactions, arranging shipping, managing returns, and sending order tracking updates.
- β’ Customer Support: Responding to inquiries, assisting with technical fitment questions, and troubleshooting issues.
- β’ Site Optimization & Security: Monitoring site performance, improving user interface (UI), preventing fraudulent transactions, and detecting unauthorized access.
- β’ Marketing & Advertising: Showing relevant replacement part ads on third-party platforms (such as Google and Meta) and sending promotional emails (only with your explicit opt-in consent).
3. Cookies, Tracking & Analytics
We use cookies, web beacons, and similar tracking technologies to:
- β’ Keep track of items in your shopping cart.
- β’ Remember your site preferences and device settings.
- β’ Analyze site traffic and user behavior via third-party analytics tools (e.g., Google Analytics).
- β’ Deliver retargeted advertisements based on your browsing history via advertising pixels (e.g., Meta Pixel, Google Ads).
You can control or disable cookies through your browser settings. However, disabling essential cookies may impact your ability to use certain site features, such as the checkout process.
4. Sharing & Disclosure of Information
We do not monetarily sell your personal information. However, we share necessary data with trusted third-party service providers under strict data processing agreements:
- β’ Fulfillment & Logistics: Shipping carriers (USPS, UPS, FedEx) and third-party logistics (3PL) warehouses.
- β’ Payment Processors: Payment gateways for secure transaction processing.
- β’ Analytics & Advertising Partners: Google Analytics, Meta Ads, and other advertising networks to measure ad performance and display relevant part recommendations.
- β’ Legal Compliance: We may disclose information if required to do so by law, court order, or subpoena, or to protect the rights, property, and safety of PartFixLab, our users, or the public.
5. California Privacy Rights (CCPA / CPRA Notice)
If you are a resident of California, you have specific privacy rights under the California Consumer Privacy Act (CCPA/CPRA):
- β’ Right to Know / Access: Request details on the categories and specific pieces of personal information we have collected about you.
- β’ Right to Delete: Request the deletion of personal information we have collected, subject to legal exceptions (such as maintaining order history for tax/warranty purposes).
- β’ Right to Opt-Out of "Sale" or "Sharing": Under California law, sharing data with third-party advertising platforms for targeted advertising may be considered "sharing." You have the right to opt out.
- β’ Global Privacy Control (GPC): We recognize and automatically honor GPC opt-out signals sent by your browser.
To exercise any of these rights, please submit a request via email to [email protected] or submit our Do Not Sell or Share My Personal Information form. We will not discriminate against you for exercising your privacy rights.
6. Data Retention & Security Measures
We retain your personal information only for as long as necessary to fulfill order processing, legal, accounting, and dispute resolution obligations. We implement industry-standard physical, administrative, and technical safeguards (including TLS/SSL encryption for data in transit) to protect your data. While we strive to maintain complete data security, no method of internet transmission is 100% secure.
7. Children's Privacy
The Site is intended for general adult audiences and is not directed to children under the age of 16. We do not knowingly collect or solicit personal information from children. If we become aware that a child under 16 has provided us with personal information, we will delete it promptly.
8. International Data Transfers
If you access the Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our primary servers and databases are located.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our legal obligations or data practices. Updates will be posted on this page with a revised "Last updated" date.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
- β’ Email: [email protected]
- β’ Website: https://partfixlab.com