Policies
Refund & Return Policy
Last updated: August 22, 2026
Return Policy Overview
You may return non-defective items within 30 days of delivery. Because every order is quality-checked and shipped directly from our fulfillment center, non-defective returns are subject to handling fees. The following deductions always apply to non-defective returns:
- A 20% restocking fee of the item subtotal.
- The actual outbound shipping cost we paid to deliver your order.
- Return shipping β paid by you, using a trackable shipping label.
20% Restocking Fee
A 20% restocking fee (calculated on the item subtotal) applies to every non-defective return. This fee covers the real cost of receiving, unboxing, inspecting, dimension testing, and re-shelving the part. This fee is non-refundable and helps us maintain direct low prices across our catalog.
Actual Outbound Shipping Deduction
"Free US Shipping" is a promotional benefit β it does not eliminate the carrier shipping cost incurred to deliver your order. The actual outbound shipping fee paid to the carrier (tracked in our fulfillment records) will be deducted from your final refund, even though your order shipped free of charge. Shipping costs are strictly non-refundable.
Return Shipping Responsibility
You are responsible for purchasing and providing return shipping. Returns must be shipped using a trackable service (USPS / UPS / FedEx) to the authorized warehouse address provided in your RMA. We cannot process untracked, COD, or "Return to Sender" packages. Keep your tracking number β refunds are only processed after the package is scanned as delivered at our facility.
Return Conditions & Anti-Fraud Inspection
To qualify for a non-defective return:
- Items must be 100% unused, uninstalled, and in original packaging.
- Parts showing any signs of installation, tool marks, grease, stripped threads, or altered wiring will be rejected.
- Items marked as "Final Sale" or "Clearance" are non-returnable.
- Anti-Swapping Notice: All returned items undergo serial number and physical condition verification. Returning swapped old parts, worn components, or items not purchased from PartFixLab will result in immediate claim denial, zero refund, and account flagging for fraud.
Refund Calculation Example
- Order Subtotal: $79.00 β shipping was free (free US shipping applies to every order, no minimum)
- Actual Outbound Shipping Cost (what we paid the carrier): $10.00
- Restocking Fee (20% of subtotal): $15.80
- Calculated Refund: $79.00 β $15.80 β $10.00 = $53.20
Note: The buyer also pays their chosen carrier directly for the return shipping label.
How to Start a Return
- Contact [email protected] with your order number and item details to request an Return Merchandise Authorization (RMA).
- Once approved, we will email you the exact warehouse return address and RMA instructions. Unapproved returns or unauthorized refused deliveries will be rejected with no refund.
- Ship the package using a trackable carrier at your cost and reply to your support ticket with the tracking number.
- Refunds are issued within 5β10 business days after inspection at our warehouse.
Defective, Damaged, or Fitment Guarantee Claims
If your part arrives physically damaged, defective, or fails to fit the machine model explicitly listed on our product page, our 100% Fitment Guarantee covers a free replacement part β no 30-day window applies.
- Remedy Limit: The sole remedy under our guarantee is a free replacement part; cash refunds are not issued for guarantee claims.
- Reporting Window: Please report damage, defects, or fitment issues within 7 days of delivery so we can arrange your free replacement quickly.
- Fitment Eligibility: The Fitment Guarantee applies when a part does not match the exact equipment model listed in our catalog. If a part does not fit because the incorrect model was selected at checkout, it will be handled as a standard 30-Day Non-Defective Return.
- Required Evidence: All claims require valid proof: a clear photo of your equipment's model/serial number sticker, along with a photo or video demonstrating the defect or fitting issue. Claims without verification photos cannot be processed.
Refund Processing Timeline
Once your return is delivered and passes our technical inspection, the net refund (subtotal minus applicable restocking and outbound shipping fees) will be credited to your original payment method within 5β10 business days. You will receive an automated email confirmation as soon as the credit is issued.